Last updated: 11 August 2026

This page explains how to delete your FMAppy account, what happens to your data when you do, and how to request deletion if you can no longer access the app.

How to delete your account from within the app

1. Open the FMAppy app on your device and sign in to the account you want to delete.

2. Open the Menu from the navigation bar.

3. Scroll to the bottom of the list and tap Delete Account.

4. Read the confirmation message carefully and confirm.

Deletion is permanent and cannot be undone. Once your account is deleted you will lose access to your service requests, orders, messages, and any files you uploaded.

How to request deletion if you cannot access the app

If you have lost access to your account or removed the app, email fmappyservices@gmail.com from the email address registered to your account, with the subject line “Account deletion request”. Include the mobile number registered to the account so we can identify it.

We will verify the request and delete the account within 30 days, and confirm by email when it is done.

What data is deleted

When your account is deleted, the following is permanently removed from our live systems within 30 days:

• Your name, email address, and mobile phone number

• Your password

• Your profile photograph and, for service providers, your business name, service categories, and portfolio images

• Your service requests, including descriptions, budgets, service addresses, and any images or documents you attached

• Your quotations, orders, and any quotation or purchase order documents

• Your in-app chat messages

• Your notification history and the push notification token stored for your device

• Your subscription record

What data is retained, and for how long

• Encrypted backups. Residual copies of your data may remain in our encrypted backups for up to 90 days after deletion, after which they are overwritten. Backups are not used to restore deleted accounts.

• Ratings and reviews you wrote. Reviews you left on a service provider’s profile are retained in anonymised form, with your name removed, so that the provider’s overall rating remains accurate. They can no longer be linked to you.

• Records required by law. Where we are legally required to retain certain records, or where information is needed to resolve an open dispute or to prevent fraud, we retain only the minimum necessary, for no longer than 12 months unless a longer period is required by law.

Before you delete

Please make sure you have no ongoing service requests or orders. Deleting your account will end any active conversation with a customer or service provider, and neither party will be able to reach the other through the app afterwards.

Questions

If you have a question about deleting your account or about what happens to your data, contact us at fmappyservices@gmail.com. Our full Privacy Policy explains how we handle your information.