Last updated: 11 October 2026

Welcome to FMAppy. These Terms and Conditions ("Terms") govern your use of the FMAppy mobile application and website (together, the "App"), operated by FMAppy ("FMAppy", "we", "us", or "our").

By creating an account or using the App, you agree to be bound by these Terms. If you do not agree with any part of them, you may not use the App.

1. What FMAppy Is

1.1 FMAppy is a marketplace that connects customers seeking facilities-management and related services with service providers who offer them.

1.2 FMAppy is a platform, not a service provider. We do not perform, supervise, direct, or control any of the services arranged through the App. Service providers are independent third parties and are not our employees, agents, or partners.

1.3 Any contract for services is formed directly between the customer and the service provider. FMAppy is not a party to that contract.

2. Eligibility

2.1 You must be at least 18 years old to use the App.

2.2 By using the App you confirm that you have the legal capacity to enter into a binding agreement, and that you are not barred from using the App under any applicable law.

3. Accounts

3.1 To use the App you must register an account as either a customer or a service provider.

3.2 You must provide accurate and complete information when registering, including your name, email address, and mobile phone number. You may also enter a company or business name; service providers are expected to give the business name they trade under.

3.3 Your mobile number is verified by a one-time password sent by SMS. You are responsible for ensuring the number you provide is one you control.

3.4 You may also choose to sign in using your Google account. If you do, you are responsible for the security of that Google account, and you authorise us to receive your name, email address, profile picture, and Google account identifier for the purpose of identifying you. We never receive your Google password.

3.5 Depending on how you use the App, you may also upload a profile image, portfolio images, a service address, service requirements, budget information, quotations, proposal documents, and purchase orders.

3.6 You are responsible for keeping your account and password secure. We are not liable for any loss arising from your failure to do so.

3.7 You may not share your account or password with anyone else. Each user must have their own account.

3.8 You are responsible for all activity that occurs under your account. If you become aware of any unauthorised access, change your password immediately and notify us at fmappyservices@gmail.com.

4. Service Providers

4.1 Service providers must hold all licences, permits, registrations, and insurance required to lawfully provide their services in the locations where they offer them.

4.2 Service providers must give accurate and complete information about the services they offer, including pricing and any applicable fees.

4.3 Service providers are responsible for the quality, safety, and legality of the services they deliver, and for resolving any dispute with a customer.

4.4 Service providers are solely responsible for any taxes, duties, or fees arising from their services.

4.5 A quotation submitted through the App is a binding offer to the customer. Once a customer accepts a quotation and hires the provider, the quoted price and any attached quotation document are fixed and cannot be changed within the App.

5. Customers

5.1 Customers must give accurate and complete information about the services they require, including the type of service, the service address, and the budget.

5.2 Customers select a service provider based on their own judgement. FMAppy does not endorse, recommend, guarantee, vet, or verify any service provider, their qualifications, their licensing, or the quality of their work.

5.3 Customers are responsible for paying the service provider the agreed fees for the services received.

5.4 Customers are encouraged to leave honest ratings and reviews after a job is completed.

6. Communication and Dealings Through the App

6.1 All communication and dealings between a customer and a service provider must take place through the App. Enquiries, quotations, negotiations, agreements, scheduling, and job updates relating to any service request must be conducted using the App's in-app chat and its quotation and order features.

6.2 You may not share, request, or solicit personal contact details in order to move a dealing off the App. This includes phone numbers, email addresses, messaging handles such as WhatsApp or Telegram, social media profiles, and website addresses, whether shared in a chat message, a profile field, a service request, or inside an uploaded image or document.

6.3 No circumvention. You may not use FMAppy to find or be found by another user and then arrange, negotiate, or complete that engagement outside the App. This applies to the original job and to any repeat or follow-on work arising from an introduction made through FMAppy, for a period of 12 months from the date of that introduction.

6.4 Why this matters. Keeping dealings in the App means every quotation, agreement, and conversation is recorded. That record is what allows us to help resolve a dispute, keeps ratings tied to real jobs, and protects both parties. We cannot assist with any dispute, claim, or complaint about work that was arranged or carried out outside the App, and any protection these Terms offer does not apply to it.

6.5 What is still allowed. This section is aimed at moving the commercial relationship off the App, not at preventing work from being done. Once a job has been agreed through the App, exchanging the information genuinely necessary to carry out the work – such as the site address, access arrangements, or the name and number of the person who will be on site – is permitted and expected.

 6.6 Monitoring and review. We use automated checks to detect contact details in messages, profiles, reviews, quotations and service requests. Content that contains contact details may be refused, or shown with the details replaced by "[contact removed]". Profile pictures, portfolio images and other photos you upload are reviewed by our team before they are shown to other users; a photo that breaches section 6 or section 8 will not be approved, will be deleted, and we will tell you why. We may also review a conversation that has been reported to us. See our Privacy Policy for how this information is handled.

6.7 Consequences of breach. If you breach this section we may, at our discretion and depending on the seriousness of the breach: issue a warning; remove or block the offending content; withhold a service provider from search results and recommendations; suspend the account; or terminate the account permanently. Repeated or deliberate breach will result in permanent removal from FMAppy.

6.8 Reporting. If another user asks you to deal outside the App, please report it to us at fmappyservices@gmail.com. Reports are treated confidentially.

7. Payments

7.1 FMAppy does not process payments. The App does not collect card or bank details and contains no payment processing.

7.2 Payment for services is settled directly between the customer and the service provider on terms the two of them agree through the App.

7.3 Service provider subscription plans within the App are currently provided free of charge. If we introduce paid plans in future, we will notify you in advance and the pricing and payment method will be shown clearly before you are asked to commit.

7.4 Customers and service providers are each responsible for any taxes or fees arising from their use of the App.

8. Content You Upload

8.1 You retain ownership of the images, documents, text, and other content you upload ("Your Content").

8.2 By uploading Your Content, you grant FMAppy a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display it solely for the purpose of operating and providing the App.

8.3 You confirm that you own Your Content or have the right to upload it, and that it does not infringe anyone else's rights.

8.4 We may remove any content that breaches these Terms or applicable law.

8.5 Content rules. You may not upload, post, or share any content that:

(a) is sexual or pornographic, or shows nudity;

(b) is illegal, or encourages or assists anyone in doing something illegal or dangerous;

(c) is violent or graphic, including content showing injury, cruelty, or death;

(d) is hateful, abusive, harassing, or threatening, or that attacks a person or group on the basis of race, ethnicity, nationality, religion, gender, disability, age, or sexual orientation;

(e) is not relevant to the job being requested or quoted for. Every image and document you upload must relate to the service you are offering or requesting;

(f) shares or requests contact details in order to take a dealing outside the App, contrary to section 6; or

(g) is a scam, is fraudulent, or is intended to mislead another user.

8.6 Reporting and blocking. Every service provider profile and every conversation in the App has a Report option, and you may block another user from the same menu. Reports are reviewed by our team and are not shown to the person reported. Blocking someone stops them messaging you, sending you a quotation, and appearing in your listings. You can undo it at any time from Menu → Blocked Users.

8.7 How we review content. We review content that is reported to us. Where content breaches section 8.5 we may remove it, and depending on the seriousness we may issue a warning, suspend the account, or terminate it permanently, as set out in section 11.

8.8 Accepting these rules. These rules apply to everything you upload. By creating an account and by uploading content to the App, you accept them.

9. Ratings and Reviews

9.1 Reviews must be based on a genuine experience and must be honest and fair.

9.2 You may not post reviews that are false, misleading, defamatory, offensive, or written in exchange for payment or other benefit.

9.3 We may remove reviews that breach these rules, but we do not routinely monitor or verify reviews and are not responsible for their content.

10. Prohibited Activities

You may not:

10.1 Use the App for any unlawful or unauthorised purpose.
10.2 Interfere with, disrupt, or attempt to gain unauthorised access to the App, its servers, or any other user's account.
10.3 Post content that is false, misleading, fraudulent, defamatory, obscene, hateful, harassing, or that infringes the rights of others.
10.4 Impersonate any person or business, or misrepresent your affiliation with any person or business.
10.5 Use automated systems to scrape, copy, or harvest data from the App, including any attempt to collect other users' contact details.
10.6 Use the App to send unsolicited marketing to other users.
10.7 Circumvent, disable, or interfere with any security feature of the App.
10.8 Share or request contact details in order to take a dealing outside the App, or otherwise breach section 6.
10.9 Create a second account to evade a suspension, a poor rating, or a restriction applied under these Terms.
10.10 Upload content that breaches section 8.5.

11. Suspension and Termination

11.1 You may stop using the App at any time and may delete your account from Menu → Delete Account within the App. See our Account Deletion page for details of what is deleted.

11.2 We may suspend or terminate your account, with or without notice, if you breach these Terms, if we are required to do so by law, or if we reasonably believe your use of the App puts other users or the App at risk.

11.3 On termination, your right to use the App ends immediately. Sections 6.3, 6.4, 8.2, 12, 13, 14, and 16 survive termination.

12. Disclaimers

12.1 The App is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

12.2 We do not warrant that the App will be uninterrupted, error-free, or secure, or that any defect will be corrected.

12.3 We make no warranty about any service provider or any service arranged through the App, including its quality, safety, timeliness, legality, or suitability. Any dispute about services is between the customer and the service provider.

12.4 We do not verify the identity, licensing, qualifications, or insurance of service providers. You are responsible for satisfying yourself before engaging anyone.

13. Limitation of Liability

13.1 To the fullest extent permitted by law, FMAppy is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, data, or goodwill, arising from your use of the App.

13.2 We are not liable for any act, omission, or conduct of any customer or service provider, whether online or offline.

13.3 We are not liable for any loss arising from a dealing that was arranged or carried out outside the App, contrary to section 6.

13.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

14. Indemnity

You agree to indemnify and hold FMAppy harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the App, your breach of these Terms, or your infringement of any third party's rights.

15. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date shows when they were last revised. If we make a material change, we will notify you through the App or by email before it takes effect. Continuing to use the App after a change takes effect means you accept the revised Terms.

17. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms or your use of the App is subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

18. General

18.1 If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.

18.2 Our failure to enforce any right or provision is not a waiver of that right or provision.

18.3 These Terms, together with the Privacy Policy, are the entire agreement between you and FMAppy regarding the App.

19. Contact Us

If you have any question about these Terms, contact us at:

FMAppy
Email: fmappyservices@gmail.com
Website: https://fmappy.com